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Who you gonna call?
We'll give you a hint, it's not the Ghostbusters. In this month's e-newsletter we provide five questions and possible solutions. We know problems occur or, maybe, you lost your manual. We are here to help. However, sometimes we aren't the best people to answer your question. Scroll for our 5 helpful tips or visit our website for full product information.
My customer experience with Bartlett has been exceptional. If you have a technical question, they answer the phone! And they provide a knowledgeable answer. That kind of support is rare. - zekestrom, YouTube
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If you need help outside of business hours:
- Our manuals are available online
- We have FAQs and troubleshooting tips
- We have helpful tutorials on YouTube
- We are improving KilnAid - now with in-app error information and more planned features.
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So you have a problem with or a question about your kiln.
How do you decide who to call?
1. Do you want to add a controller to an older kiln (one without a controller)?
- This requires a complete control box. We do not manufacture a complete control box. Instead, we suggest contact one of our kiln manufacturers.
2. Do you need a replacement part, such as elements, relays or thermocouples?
- We recommend contacting your kiln's manufacturer or kiln repair technician to help with replacement parts. Most kiln manufacturers have a list of local kiln repair technicians that can come on site to help you.
- If you are doing your own repairs, we recommend contacting the manufacturer of your kiln.
3. Are you trying to upgrade your controller?
- You may be in the right place. We can help with some upgrades - for example our Genesis Mini is a direct replacement for the Autofire®️ Express and Sentry Xpress controllers.
- Another option is to contact your kiln manufacturer to see if they have an upgrade kit specific to your kiln's make/model and the current controller.
4. Does your controller need a repair?
- Start here. This webpage outlines the our repair process and any potential charges.
5. Are you trying to connect your Genesis or Genesis Mini to WiFi or our KilnAid app?
- You're in luck - our May e-newsletter has everything you need to get your controller connected.
- Trying to set up KilnAid? The e-newsletter has got that information too.
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